Ask Ani 

The Ask for ANI scheme allows those at risk or suffering from abuse to discreetly signal that they need help and access support. By asking for ANI, a trained pharmacy worker will offer a private space where they can understand if the victim needs to speak to the police or would like help to access support services such as a national or local domestic abuse helplines.

Please see link below for further information.



Please be aware that the question in the Medical Request section:

How soon do you think you need a response?

DOES NOT mean you will have a call from a GP within 1-3 days especially if your report sent overnight or over weekend.

It is the time taken FOR US to process your report, although often this is done in 1 day

On the day reports and calls are dealt with on that day

Thank you for reading

The Practice is taking part in an important national project about diabetes care and treatment in the NHS and the project is called the National Diabetes Audit (NDA)

If you have diabetes and want more information or if you do not want your information to be used please contact the surgery.   

SMS Text Messaging

The Practice is introducing the use of text messaging as another form of communication.

SMS Text messaging is now a well-used method of communication, and the practice feels that embracing this method will enhance the service we offer to our patients by engaging with them in a more efficient and accessible way. Our aim is to benefit both the practice and patients in delivering our services more effectively.

This will allow the practice to send out information such as appointment reminders, recalls in relation to health reviews, flu campaigns, pathology results and more.

If you would like to be included in the process then please either click the link below to read our conditions and download our consent form or call into the Surgery and speak to one of our Reception Team.

SMS Information and Consent Form 

GDPR - General Data Protection Regulations 2018

What will this mean for you?

Please ask at Reception for more information 

General Data Protection Regulations – The Practice now requires written consent for you to nominate a person to collect your prescription or discuss your medical care (please ask for a consent form).




Confidentiality & Records

Data Protection Act

laptop_and_chainUnder the Data Protection Act (1998) the Practice is responsible for maintaining the confidentiality of any information we hold about you.  As part of your care when you come into the Practice, information is shared between members of the healthcare team, some of whom you may not meet.

Information we collect may also be used, on an anonymised basis, after you have been treated, to help us maintain and improve the quality of your care or to plan services.

Anonymised information may also be passed on to other healthcare organisations to help improve the quality of care provided by the NHS generally. 

Practice One has appointed Barry Jackson to be our Data Protection Officer.  This Service is provided through a Company called N3i.

The contact details for our DPO are:

Barry Jackson, Head of Information Governance, N3i, The View, Bridgehead Business Park. HU13 OGD

For queries and urgent responses contact through N3i service desk:

Phone:0300 002 0001     


All staff members are bound to maintain patient confidentiality, and in all but exceptional circumstances information about you will not be released without your consent.  All information is treated as strictly confidential and is not given to anyone who does not need it.  If you have any concerns, please contact the Practice Manager. 

Confidentiality also extends to family members, therefore medical information relating to you will not be divulged to a family member without your written consent.

If you require access to your own medical records, please ask the receptionist who will advise.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website